Delete Your SoloDesq Account

Last updated: August 19, 2026

This page explains how to delete your SoloDesq account and the data associated with it. It is a public page — you do not need an account, and you do not need to sign in, to read it.

The short version

• In the app: open the More tab, tap Cloud Account, then tap “Delete account & all data” and confirm.
• Your cloud records and your sign-in are removed immediately, and everything is permanently erased after a 30-day grace period.
• Deletion does not send you a copy of your data. Export first if you want one.
• Can’t open the app? Email support@solodesq.com from the address on your account and we will run the same deletion for you.
• Deleting your account does not cancel a paid subscription — cancel that in your App Store account settings.

Before you delete: export your data

Deletion does not send you a copy of your data, and afterwards there is no signed-in session left to export from. If you want a copy, take it first:

• In the app, open the More tab and scroll to Data export, then tap “Export Schedule C CSV”. That produces a CSV of the current tax year’s Schedule C line totals.
• If the app has sent you to the subscribe screen instead, tap “Export my data” there — it opens the same export. Your own records are never held behind the subscribe screen.
• The CSV is tax line totals, not your full records. For a complete archive, email support@solodesq.com from the address on your account before you delete.

Delete your account in the app

1. Open the More tab (the bottom tabs are Home, Invoices, Tax, More).
2. Tap Cloud Account. If the app has sent you to the subscribe screen instead, tap “Manage or delete account” there — it opens the same screen, and account deletion works whether or not you have an active subscription.
3. Tap “Delete account & all data”.
4. Confirm. Deletion begins as soon as you confirm.

What is deleted from our servers

When you delete a SoloDesq cloud account, every record in your cloud workspace is marked deleted immediately and scheduled for permanent erasure. That covers all nine record types we store for you:

• Clients
• Projects
• Time entries
• Invoices
• Expenses
• Vehicles
• Mileage entries
• Income entries
• Consent records — the privacy choices you made in the app

Your workspace itself is marked deleted in the same step, and your sign-in is disabled immediately: the account is removed from our authentication system as part of the deletion, so you cannot sign back in.

What is deleted from your device

The app then signs you out and erases the local copy on that device. This removes:

• Every business record held on the device — invoices, expenses, income entries, mileage trips, time entries, projects, clients and vehicles.
• The pending-sync queue and the app’s local activity log.
• Your recorded privacy choices.
• Your receipt photos and any invoice PDFs saved to the app’s Documents folder. These are deleted too — the folder is erased, not just the database rows that point at it.

Your business name and tax settings are deliberately kept so the app still opens normally instead of restarting setup.

The 30-day grace period

Your records are hidden from the app immediately, and the permanent erasure runs after 30 days. The grace period exists so an accidental or disputed deletion can be investigated before the data is gone for good; after it elapses, the erasure is irreversible.

In the same step we also delete the record our subscription provider keeps under your app user ID. That normally completes within seconds. If the provider cannot be reached at that moment, the request is queued and retried automatically each day, under the same 30-day deadline — so in the worst case that one record can take up to 30 days to clear. Your account deletion itself is never held up waiting for it. In the rare case where we cannot even record the retry, our error monitoring flags it and we complete it by hand; if you want confirmation that this last record is gone, email us and we will check and tell you.

What deletion does not remove

• Receipt images already uploaded to our cloud storage are not removed automatically when your account closes. Email us and we will delete them for you.
• A server-side change-audit log — a record that edits were made to invoices, expenses, income, mileage and consents, not the records themselves — is retained for 36 months to cover the 3-year IRS audit window.
• A paid subscription. Subscriptions are billed by Apple, not by us, and deleting your account does not cancel one. On iPhone or iPad: Settings → your name → Subscriptions → SoloDesq → Cancel.

If you never created an account

SoloDesq works without an account. In that mode nothing of yours is stored on our servers, so there is no account to delete — everything you entered lives only on your device. The same More → Cloud Account screen says so, and offers “Delete all data on this device” instead.

That control permanently erases every invoice, expense, income entry, mileage trip, time entry, project, client and vehicle stored on the device, along with your receipt photos, any invoice PDFs saved to the app’s Documents folder, and your privacy choices. Your business name and tax settings are kept so the app still opens normally. It cannot be undone.

If you cannot open the app

You do not need the app to have your account deleted. If the app opens but has sent you to the subscribe screen, you do not need to email us at all — tap “Manage or delete account” on that screen, which works without a subscription. Otherwise, write to us:

Questions

For anything else about your data, see our Privacy Policy or email support@solodesq.com.